Satavahana University Karimnagar-
OSMANIA UNIVERSITY, Hyderabad -
Degree Semester 3-SEC- 2020-21 onwards
Communication Skills- Skill Enhancement Course -SEC. Semester 3. Common paper for All Groups - Marks 50
(40 Theory + 10 Internal exam) credits :-2
S.RAJESH KUMAR. englishlanguage-lit.blogspot.com
Previous year 2024-question paper Osmania Univ
Satavahana University Karimnagar
Module Outline :
Life Skills (Jeevan Kaushal) 2019
Module 1: Listening 4 Hours
Techniques of effective listening
Listening and comprehension
Probing questions
Barriers to listening
Module 2: Speaking 6 Hours
Pronunciation
Enunciation
Vocabulary
Fluency
Common Errors
Module 3: Reading 3 Hours
Techniques of effective reading
Gathering ideas and information from a given text
Identify the main claim of the text
Identify the purpose of the text
Identify the context of the text
Identify the concepts mentioned
Evaluating these ideas and information
Identify the arguments employed in the text
Identify the theories employed or assumed in the text
Interpret the text
To understand what a text says
To understand what a text does
To understand what a text means
Module 4: Writing and different modes of writing 4 Hours
Clearly state the claims
Avoid ambiguity, vagueness, unwanted generalisations and oversimplification of
issues
Provide background information
Effectively argue the claim
Provide evidence for the claims
Use examples to explain concepts
Follow convention
Be properly sequenced
Use proper signposting techniques
Be well structured
Well-knit logical sequence
Narrative sequence
Category groupings
Life Skills (Jeevan Kaushal) 2019 11
Different modes of Writing -
E-mails
Proposal writing for Higher Studies
Recording the proceedings of meetings
Any other mode of writing relevant for learners
Module 5: Digital Literacy 4 Hours
Role of Digital literacy in professional life
Trends and opportunities in using digital technology in workplace
Internet Basics
Introduction to MS Office tools
Paint
Office
Excel
Powerpoint
Module 6: Effective use of Social Media 4 Hours
Introduction to social media websites
Advantages of social media
Ethics and etiquettes of social media
How to use Google search better
Effective ways of using Social Media
Introduction to Digital Marketing
Module 7: Non-verbal communication 5 Hours
Meaning of non-verbal communication
Introduction to modes of non-verbal communication
Breaking the misbeliefs
Open and Closed Body language
Eye Contact and Facial Expression
Hand Gestures
Do's and Don'ts
Learning from experts
Activities-Based Learning
Listening Skills:-
Q.1)How to improve your listening skills?
Following are the ways to improve listening skills.
Listen to English news daily on Radio or TV
Listen to audiobooks regularly.
Watch English movies and listen to songs.
Attend Seminars/workshops or listen to speeches in English.
Q.2) Techniques of effective listening/Active listening.?
Keep an eye contact with the speaker
Pay attention
Avoid distractions.
Nod occasionally listening to the speaker
Maintain a good body language
Be calm while listening.
Do not interrupt the speaker
Clarify your doubts after the session
Pay attention to nonverbal communication
Try to understand facial expressions of the speaker
Try to put yourself in the speaker's shoes.
Don't listen with a preoccupied mind.
Q.3) What are the barriers to listening?
a)Physical barriers:-
outside noise may distract the listener's attention to some objects in the hall. Usage of phones by colleagues in the meeting hall may distract the attention. Listener has to take precautions to limit the distraction.
b)Multitasking:-
The person performing more than one task at the same time is called Multitasker.for ex.Answering emails or sending messages on the phone while listening to the speaker. Multitasking makes listening less effective.
c)Attitudinal barriers or Pride.:-
Pride or ego of the listener hinders the process. The listener may think that he knows much better than the speaker. This kind of attitude becomes a barrier to listening.
d)Cultural barriers/Accent:-
the learners of English as a second language
may face this problem. They may not well understand the native speaker's accent.Ex:- Indians feel difficulty in understanding American accent
e)Physiological barriers.:-
The learners may have hearing problems.
f)Prejudice:-
Sometimes the listener disagrees with the speaker. The listener should not be emotional while listening to the lecture. It may be a barrier to effective listening.
g)Lack of interest and partial listening also make your listening less effective.
englishlanguage-lit.blogspot.com
SPEAKING SKILLS:-
Q.1) What are four speaking skills?
Four speaking skills are Fluency, vocabulary, pronunciation, grammar. English Second language (ESL) learners have to acquire these 4 sub skills of speaking to become a good speaker.
Pronunciation:- This sub skill includes sounds(phonetics), stress,rhythm and intonation.
Sounds of English Language
English alphabet has 26 letters.There are 24 consonants and 20 vowels
Q.1)What are consonant sounds?
Consonant sounds are 24.
Consonant Sounds
Q 2)What are vowel sounds?
Vowel Sounds are 20.They are divided into 2 groups. 12 pure vowels or Monophthongs and 8 Dipthongs.
Monophthongs
/iː/ each,heat,fee
/ɪ/ ill, nit, pity
/e/ end, bend
/æ/ sat, land
/ɑː/ art, farm, car
/ɒ/ on,pot
/ɔː/ all, caught, saw
/ʊ/ book
/uː/ ooze, loose, too
/ʌ/ up, cup
/ɜː/ earth, world, sir
/ə/ about, suppose, writer
Vowel Sounds - Diphthongs:
/eɪ/ ape, late,day
/aɪ/ ice,high, fly
/ɔɪ/ oil, join, joy
/əʊ/ oats, joke, flow
/aʊ/ out, town, now
/ɪə/ ear, clear,near
/eə/ fair, share, care
/ʊə/ curious,poor.
englishlanguage-lit.blogspot.com
Q. What is fluency in speaking? Explain (Osmania Dec2023/Jan2024)
Fluency- Fluency is speaking without a long pause and with an ease.It is an ability to speak the language quickly and effectively.There should not be a breakdown in communication.
It involves correct grammar, vocabulary and pronunciation skills.
Becoming fluent in the English language need great deal of hard work from the learners of English as a second language.
Tips for speaking English fluently.
The best way to learn English is to speak it.
Think in English,but not in your mother tongue.Don't try to translate sentences from your mother tongue in your mind.
Don't be afraid of mistakes.
Create an English environment around you.
Practice with friends.
Make native English speakers as friends and practice with them.
Make audios and videos speaking English.Then correct your mistakes.
As much as possible,read and listen to English.
Watch movies with subtitles and listen to news on the radio.
Learn some words everyday and try to use them in your conversation.
Rajesh Kumar englishlanguage-lit.bligspot.com
Many words are borrowed from various languages especially Latin and Greek. Over 60 percent of all English words have Greek or Latin roots.
Vocabulary is one of the four sub skills of speaking. ESL needs vocabulary to speak English fluently.
Two types of Vocabulary Basic and advanced vocabulary.Speaking vocabulary consists of the words we use in speaking.
What are the ways to develop vocabulary?
Read newspapers daily.
Look up a dictionary.
Use new words in conversation.
Write a diary.
Play word games.participate in quizzes.
Practice vocabulary tests online
Watch movies,documentaries.
Develop reading habit.
Solving crossword puzzle
Check your performance
Learn stems,roots,prefixes and suffixes.
What is enunciation? Explain it's importance in communication?
The ability to pronounce words and sounds in spoken language clearly and distinctively is known as enunciation. It entails speaking clearly, with intensity, and with appropriate articulation. In communication, enunciation is essential for the following reasons:
1.Clarity:* The speaker's message will be understood by the audience without difficulty if it is articulated clearly.
2. Confidence: You can convey confidence by speaking effectively. When you speak clearly, you project confidence and command over the audience.
3.**Participation:** Speaking clearly draws the audience in and keeps them interested throughout the discussion or presentation. 4.**Reliability:** A speaker with clear enunciation is more credible since it exudes competence and professionalism.
4 **Skillful Interaction:** Proper enunciation facilitates the conveyance of information in a clear and accurate manner, which is essential for effective communication.
Enunciation ensures clarity, comprehension, engagement, credibility, and the overall impact of the message, all of which are critical components of effective communication.
Reading skills.
Q.1.What are Sub skills of Reading?
Skimming and scanning are the techniques of fast reading.
Skimming:- Skimming is a selective reading method and involves quick reading, in which, focus is on the main ideas of the text.It is opposite to the Scanning method.The reader leaves unimportant points and focus only on important points.Skimming helps the reader get an overall idea of the given text. We often do this kind of reading when we read a newspaper, magazine or any popular literature.
Scanning:-
Scanning is a reading technique,in which the reader looks for specific information in a text. The readers get the information quickly without wasting time. It speeds up reading. It is used in daily life to look for specific piece of information on a bus or railway time table, a result sheet or an article.
Q.2.What are two types of reading.?
Intensive and Extensive reading
They both deal with the detailed reading of a text.
Intensive reading
intensive reading is also called academic reading. It is a reading method which involves learners reading the text in detail. The reader must read with focus and concentration. The reader focuses on the use of sentence types, discourse markers, vocabulary, grammar and the structure of the text.It is basically reading shorter text carefully with s specific aim and objective.It helps the learners to improve reading skills, vocabulary and grammatical knowledge.
Extensive reading.
Extensive reading involves learners reading longer texts such as novels,supporting study material, newspapers and magazines. It is done mostly for pleasure.
While doing extensive reading, the reader may not be required to pay attention to the minutest of details and may just focus on the gist of the text. This method is useful to improve fluency and speed.
Reading for pleasure or fun:- Reading for pleasure is done at leisure. It makes the reader happy and reduces stress. It should be encouraged by teachers and parents as it has many benefits. Reading for pleasure improves imagination and creativity.
Tips to improve English reading skills.
Read regularly. Develop a reading habit.
Read every day for one hour.
At the beginning read at your own pace.
Read books of your interest.
Write down new words in a notebook.Look up the dictionary for meanings and pronunciation
Read phrases not words.
Read aloud.It helps to improve pronunciation.
Keep your environment helpful for reading.
Keep away from distractions.ex: TV,Radio, mobile.
Effective use of social media
Introduction to Social media websites
Q.1)What are Social media networking sites?
The following are some popular social media networking sites.
Facebook, Twitter ,WhatsApp,snap chat, WeChat, Tik Tok, Chingari app, telegram, Instagram.
Facebook:-
Facebook is the largest social media site in the Facebook users can share photos and videos form into groups. It is useful to promote the business of companies or their products.Mark Elliot Zuckerberg is the CEO of Facebook.
Whatsapp:-
Whatsapp was acquired in 2014 by Mark Elliot Zuckerberg, CEO of Facebook. Co-founder Jan Koum currently serves as the company’s CEO. Users can chat, upload status, call,share
photos, videos and transfer money through WhatsApp. Payment is done by using the government's UPI payments system. status.
Tik tok:- it is an app for making and sharing personal videos, owned by a Chinese based company.It is banned in India over national security reasons.
Chingari App:- It is an Indian social entertainment app like Tik tok,founded by Sumit Ghosh.
Telegram:- Telegram is a cloud - based messenger.It is used for chatting,sharing photos and videos.
Twitter:-Twitter is an online news and social networking site.Users can post short messages.
Q.2)What are the advantages of social media?
There are many advantages of social media. The world has become a global village. Users can get news in a few seconds with a click.
Useful to connect with others,create community,reach larger audience and build relationships
Make communication easy,faster and it connects the world.
Used for business promotion and acts like a marketing channel for a business firm.
Can be also used for educational purposes for instance ,a group can be formed on Facebook or whatsapp for English language learners to conduct live video lessons. Teachers may form their class groups on whatsapp to share notes and information.
These sites were used much during the pandemic for educational purposes.
Social media helps to build relationships with customers.
Some use social media to search for job opportunities. Ex- LinkedIn
Can be used for fundraising for those who can't afford medical facilities.
Q. 3)What are the disadvantages of social media?
Users get addicted to social media and spend a lot of time on mobile. It affects relationships in the family as they are active on Facebook and whatsapp sites.It reduces face to face communication.
Severe addiction to mobile apps leads to mental illness.
Many users spread fake news and misuse information.Sharing hate speech,and spreading rumours create law and order problems in the society.
There are also privacy issues.
Cyber criminals hack social media apps to steal financial or banking information. They trick the internet users.
Cyberbullying is on rise in India. It includes posting the text insulting,harrassing others, sharing others personal information and sending sexual content.
Q.4)Write a short note on Digital Marketing?
Digital Marketing is promoting and selling products online. It is also called online marketing. It differs from traditional marketing in many ways. It is a two way communication unlike advertising on print or electronic media. Many brands promote their products on the Internet using blogs,social media networking sites like Facebook, whatsapp,Instagram, telegram and also e- commerce sites such as Amazon,Meeshow,Snapdeal, Flipkart.
Digital Marketing takes place on apps through smartphones.
To generate traffic online,SEO search engine optimization services and Google analytics are used
Q.5)What are the kinds of Digital Marketing?
Email marketing
Mobile marketing
Social media marketing
Content marketing
Radio and TV marketing
Website marketing
SMS marketing
Q.6)What are the disadvantages of Digital Marketing?
Complete dependency on internet technology. It cannot reach remote areas.
Need digital Marketing professionals to promote the goods.
Chance of cyber crimes. Scams and frauds
Customers may be irritated with overloading of emails,sms and ads on mobile apps.
Lot of competition
englishlanguage-lit.blogspot.com
Q. 7)How important is to be digitally literate at the workplace? (Osmania Dec2023/Jan2024)
In the workplace, how effectively an employee use technology is very important.
1.Many important tasks, such as contact (email, videoconferencing), project management, and data analysis, require the use of digital tools. These jobs are difficult or impossible to do without knowing how to use technology.
2. Being able to use digital tools well saves time and helps you work better, not harder.
3. Digital tools are important for working together and communicating in the modern workplace, especially since working from home is becoming more popular. Digital literacy is the skill of being able to interact and work with others, no matter where they are.
4. It is very important to be able to assess information online, find reliable sources, and stay away from false information. If you know how to use technology well, you can think critically in the digital world.
5. Digital literacy gives workers the knowledge to fix technology problems on their own, which cuts down on downtime and keeps work flowing.
6. Technology is constantly evolving, leading to the constant use of new tools in the workplace. You can be flexible and quickly learn new tools if you know how to use technology. Digital literacy is important for workers to do well in the modern workplace because it helps them work quickly, collaborate well, solve problems, get information, adapt to change, and lead innovation.
Q.8)Ethics and Etiquette on social media
Oxford dictionary defines Ethics are
moral principles that govern a person's behavior or the conducting of an activity.
Etiquette is the customary code of polite behaviour in society or among members of a particular profession or group.
Ethics and Etiquette to follow
Many people are not aware of social media etiquette.
Think before sharing a post or photo
Don't get emotional on social media.
Don't add your friends without their permission.
Don't share others photos
Avoid harmful, disrespectful and negative comments or reviews
Don't create fake accounts.
Respect others views and privacy
Avoid offensive content.
No personal vendetta
Don't use abusive language.
Don't share false news
NON- VERBAL COMMUNICATION
Communication which doesn't use words is called non verbal communication.Non verbal communication includes voice, facial expressions (forehead, eyes, eyebrows, nose, mouth,lips) touch,gestures shown with the body language,signs and the other parts of body-(shoulders, hands, fingers, legs and feet). A person can express what he is thinking in his mind through the body parts.This is called non-verbal communication, because this communication does not use words.
Q.1)FEATURES OF BODY LANGUAGE
1. Posture
2. Facial Expression
3. Eye contact
4. Gestures
TIPS FOR GREAT BODY LANGUAGE
1. Smile:-It sends positive signals and shows happiness. It builds good relationship.
2. Don't Cross Your Arms:-It shows negative attitude and insecurity.
3. Make Good Eye Contact:- Making eye contact with the speaker for few minutes is good for starting a conversation
4. Keep Your Body Pointed Vertically Toward Your Guest:-
5. Nod at Key Points.
6. Stand Up Straight.
There are two types of body language 1.postive body language 2. negative body language. Positive body language creates a healthy relationship whereas negative or Closed body language spoils the relationships.
Q.2)What is a Negative or Closed Body language?
The following actions indicates negative body language.
biting nails.
Looking around the room indicates that you are not interested.
Not looking into the eyes of others or not maintaining eye contact.
frowning :- signals disapproval.
Gestures, postures which offend others damage relationships.
Swinging legs sitting on chairs.
Tapping of the foot.- It indicates impatience.
englishlanguage-lit.blogspot.com
Writing skills
Letter writing
Q.A letter to a company for the job of clerk cum typist.
2-4-17
Nehru Road
Bhongir
The Managing Director
Sun Batteries Private Ltd.
Gandhi Nagar
Hyderabad
23 January 2022
Sir,
Sub: Application for the Post of Clerk cum typist in your company - Submission - Regarding.
Ref: Advertisement in The Times of India news paper dated.21 January 2022.
In response to your advertisement in The Times of India dated 21 January 2022, I wish to submit my application for the post of Clerk cum typist in your Company.
I am 21 years old. I have passed B.Com with a first class. I have passed Higher Grade Typewriting in English and Telugu. I have also done a few computer courses necessary for doing office work. My typing speed is 70 words per minute. I have worked as a clerk cum typist for one year in Rama Traders, Hyderabad.
I assure you that I will work to the best of my abilities if I am selected.
Yours faithfully,
S.Sushanth
Q.Write a letter of complaint to the commissioner of your municipality regarding the bad condition of a road that needs immediate repair
S.Ramesh
H.No.107/1
SR colony,Road No. 4
Karimnagar
12 September 2020
The Commissioner
Municipality
Karimnagar
Sir,
Subject: Bad condition of SR colony road
I am a resident of SR Colony Road No.4 , Karimnagar. I would like to bring to your kind notice the miserable condition of the road. The Road No.4 is in a deplorable condition. It is one of the busiest roads in the area. The road is full of potholes and that condition has led to many accidents. This is rainy season and the road has been submerged due to incessant rains last week. It becomes difficult to notice those potholes. Last week a motorcyclist fell into the pothole and got injured.
So I would like to draw the attention of the authorities to the problem and request them to take necessary action so that the road may be put to repair without any further delay.
Yours faithfully,
S.Ramesh
Email writing
- Be concise and clear.
- Start with greetings.
- Thank the receiver
- End with your signature
- It should not be lengthy
- Use simple language
- Frequently change email passwords for security reasons.
- Passwords must include the alphabet, characters,numericals.
- Use Formal language for professional mails.
- Use informal language for personal mails.
- Elements of an email
- Subject line- write in brief about the mail. Don't use all capital letters.
- Sender( From)- it is the sender's email id.
- Recipient(To)- email id of the receiver
- Cc- carbon copy
- Bcc- Blind carbon copy
- Attachments-Files that are attached to the message.
Q. Write an email inviting the Municipal Chairman of your town as a chief guest to your college annual day function.
Date: 02/01/2022
From : akshay.1265@gmail.com
To: chairman254@gmail.com
Subject: Invitation for Annual Day Function-Reg
Dear Sir/Madam
It is a great pleasure to inform you that SRR Government Arts&Science College,Karimnagar is celebrating annual day on 5th January,2022.we cordially invite you as a chief guest to our college annual day function. Our students are eager to hear your motivating speech.
Looking forward to your acceptance.
Yours Sincerely,
K.Akshay
SRR GASC.
Karimnagar
Q.Write an email to your friend congratulating him on his success.
Date: 02/01/2022
From : sushant1265@gmail.com
To: ram.224@gmail.com
Subject: Congratulations on your success
Dear Ram
Hey, how are you? Sorry. I have not been in touch with you for a long time. I am happy to hear that you have got first rank in University exams. Our friend told me about your success.
Convey my regards to aunt and uncle.I hope you achieve your goal of becoming a scientist.
Waiting for your reply. Bye.
Best wishes.
